Booking Form
The completed booking form showing the names of all persons on whose behalf you are making a booking must be completed and signed by the party leader. The person signing the booking form confirms that he/she has the authority of all other persons included on the booking form to make the booking on their behalf and that he/she has read and accepted these booking terms and conditions. The booking conditions still apply, even if for some reason the booking form has not been signed (e.g. late booking by telephone or email)
Rental Period
Check in time is after 4:00pm on first day and check out time is before 10:00am on last day.
Any changes to these times will be made only by permission of Mr or Mrs Dainton or the Management Company. We will do our best to accommodate but it may not be possible due to outgoing/incoming guests and the cleaning services. Any charges for late check out will be made at the prevailing rate at the time of the request.
Failure to leave the house by 10am on the day of departure will result in an extra day’s rental charge being deducted from your security deposit
Reservation Deposit
A non-refundable deposit of £200 ($400) is required at the time of booking, refer to the cancellation section below for refund policy. The balance of the holiday cost is payable 10 weeks prior to departure. Bookings made within 10 weeks of departure require full payment at the time of booking. Your deposit reserves the period of time you require and we cannot hold the booking until we have received the deposit. Your booking is only confirmed and accepted in respect of all persons named on the booking form when you have received a confirmation letter/email from us and an invoice in respect of the balance outstanding. It is important to check the details on the invoice and that all the dates are exactly as requested.
Payment can be accepted in US dollars or GB Pounds. The owners can accept payment by cheque or PayPal in US$ or GB£. Paypal payments incur a 3% charge. Failure to settle the balance on the date due will result in the booking being cancelled and the dates being offered again.
Property Refundable Bond
It is a requirement that you pay a refundable security bond of £200 ($400) with your final balance in case of breakage, loss or damage to the villa during your stay. The security bond will be refunded within 28 days of the end of your stay subject to the conditions below being met.
The Guest party to undertake the following:
To take good care of the property and leave it in a clean and tidy condition at the end of occupancy.
All Keys are returned in good condition.
To report any damage or loss immediately to our Management Company, details are in the property.
To make good minor breakages.
To permit the Owners agent reasonable access to the property to carry out any maintenance necessary.
Any stains to the Carpets, Bedding or Furniture must be cleaned and removed.
Pool heating shall be authorised before use.
The amount of Garbage and use of Utilities
shall not be excessive.
The poolside gas barbecue shall be left in a clean condition if it has been used.
Failure to do so could result in deduction of bond. We reserve the right to pursue the guest for any damage or loss in excess of this sum. It is important that you thoroughly inspect the rental home on arrival and report any problems or deficiencies to the management company without delay.
The Villa Occupancy
Any unauthorised occupancy by people not listed on the holiday confirmation will be subject to loss of bond and immediate termination of the rental agreement. Contravention to this rule will render your booking void, all monies forfeited and you will be asked to leave the property without compensation. County rules for safety and insurance purposes are strictly enforced.
The property can not be sub let or shared.
Under no circumstances will animals be allowed (except guide dogs).
Fire regulations permit up to 12 occupants.
All male or all female parties will only be allowed at the discretion of the owners.
The owners do not allow parties where all occupants are under the age of 21.
The property will be cleaned prior to your arrival, and after you have departed. If you require extra cleaning during your stay, we can arrange it for you at an extra charge.
Children should be under adult supervision at all times in the pool and jacuzzi area.
Diving is not allowed in the pool. No glass is to be taken into the pool area, tumblers are provided for pool use.
Whilst guest privacy is highly respected, the owner, management or their agents reserve the right to gain access to the property at any time.
If you have any problems please let our property manager help you; he is there on our behalf to make sure that you enjoy our villa, and all its amenities.
Pool Heating
Pool heating is available for an additional charge and can be requested at the time of booking, or by calling the management company. When pool heating has been requested the blue cover should be in place at all times when the Pool is not in use to ensure that the water remains heated. Pool heating will be switched on during the dates requested and in colder periods may take some time to heat the pool to optimum temperature. Once pool heating has been requested, it must be paid for, regardless of the weather conditions. Should the pool heater fail for any reason every effort will be made to repair the equipment and if pool heat has been paid for, there will be a refund for the days without pool heat. Guests are not permitted to touch the pool heater controls, any sign of tampering will result in the pool heat being turned off and the pool heat payment forfeited or a deduction from the security bond.
The pool is cleaned and chemically balanced every week for your safety and comfort; however on rare occasions it may be necessary to apply extra chemicals to the pool to maintain safe and correct chemical levels. Should this occur during your stay, you will be informed, and it will be necessary for you not to use the pool for a period of 12-24 hours for safety reasons. Any problems with the pool should be reported to the management company immediately.
Smoking
For the comfort of all our guests, smoking is NOT permitted inside the villa. Smoking is permitted in the pool area using the ashtrays provided. Any damage caused by guests smoking inside the villa will be taken very seriously and will result in a reduction of the security bond.
Complaints
Things do occasionally go wrong and we promise you we shall do our utmost to rectify any faults to your satisfaction whilst you are at the property. In the unlikely event that you should have a problem with our rental home or its facilities, please bring this to the attention of the management company so that they can investigate and attempt to resolve the issue locally. If you are still dissatisfied with the outcome please contact us immediately. If you do not bring your complaint to either of our attention whilst you are on vacation you will not have given us the opportunity to resolve your problem – in these circumstances we will not be able to assist with your complaint and we cannot try to rectify it after you have returned home. Whilst we cannot accept responsibility for the actions or omissions of the management company staff we do take any complaint very seriously.
Pest Control
Florida has a tropical climate, therefore some pests are to be expected. Although pest control is carried out regularly at our home it is possible that some may appear. As we have done all we can to try to ensure that this will not occur, please note that we accept no liability whatsoever for the presence of any pests.
In order to try to avoid pests entering our home please place all unwrapped food in the refrigerator provided and ensure that the container is adequately sealed. Close all doors, including the garage door when these are not being used. Please contact our management company immediately in the event of any pest appearance so that these can be dealt with speedily and professionally.
Cancellation
If you have to cancel your holiday the cancellation must be made in writing/email by the party leader who has signed the booking form. The cancellation will become effective from the date the owner receives and acknowledges this letter/email and any cancellations are subject to a charge as detailed below.
A cancellation of a booking 10 or more weeks before arrival date - Reservation deposit.
A cancellation of a booking less than 10 weeks before arrival date - Full amount
Cancellations for reasons beyond your control will be covered by your travel insurance.
Cancellations due to financial reasons or simply “no longer wishing to travel“ are not included.
In the unlikely event that circumstances beyond the owners control necessitate a cancellation of the rental agreement the owners reserve the right to cancel any bookings at any time and would only be liable to refund monies already paid by the guest.
Facilities and other features of our brochure, advert or web page may not always be available. We will endeavour to communicate any shortfall to the guest as soon as we are aware of the event.
Travel Arrangements
The guests accept full responsibility for making travel arrangements to ensure their occupation of the property for the period reserved. No responsibility or liability is accepted in respect of loss or damage, or alterations to or cancellations of the dates caused by flight delays or cancellations, weather conditions, industrial disputes, terrorist activity etc.
All passports, visas (if required), travel insurance and health certificates are the client’s responsibility and the owners accept no responsibility for any delay or expense incurred or any irregularities with your documentation.
All passengers travelling from outside the USA, including children and infants, must possess a full passport valid for at least six months beyond their return date. If in doubt contact your local passport office. The name on your passport should be the same as the name on the booking form.
With the introduction of visa free travel to citizens of 27 countries, it is now possible for many travellers, including British citizens, to enter the United States without a visa under the Visa Waiver Program (VWP). Before planning your trip, familiarise yourself with the requirements for travelling visa free. If you do not meet all of the requirements for travelling visa free, you will require a visa. Visit the US embassy website to get the latest on US visas.
Travel Insurance is vital for you and your party, especially in America. Please ensure you have cover in place and that it is sufficient to cover the needs of all guests in your party.
Limitation of Liability
The owners, our agents and servants do not accept responsibility or liability for accidents, injuries, illness, lost property or theft arising from or during your occupancy in the villa, the guest is responsible for taking out adequate insurance to cover all risks. This waiver also applies to any person visiting the property as guests of the guest. The owners, our agents and servants do not accept any liability for injury, damage or loss caused, or for any claim made by a third party as a result of actions by the guest(s) and other persons occupying the property during the period of the let. The owners, our agents and servants do not accept any responsibility or liability for any equipment failure and/or services in the home regardless of how it may have occurred.
The owners, our agents and servants will not be liable for any loss or delay due to the following: Strikes, industrial disputes, fire, flood, technical or weather problems, transport, aircraft, closure or airports, political unrest, war, the threat of war, terrorist activity, the threat of terrorist activity, or any other event beyond the owners control.
